We provide direct access to 3rd level engineering support of critical enterprise systems including VMware, Citrix, Fortinet, and Microsoft. We’re available for ad-hoc agreements or ongoing contracts depending on your needs. We can help in an emergency, but we shine at helping you get to an easily supportable model and training your staff to solve issues. We accomplish this by performing an assessment, remediation and lifecycle documentation which keeps your operational support consistent with past successes and standards across the industry.
Problem: A healthcare company had a 3 p.m. system “slow down.” Sessions in EHR hung and users got kicked out.
Solution: An in-depth analysis of computing stack performance resulted in the identification of storage I/O and OS bottlenecks. A simple change in storage architecture corrected the problem.